Dear Customer/Supplier:
Dear Client/ Supplier:
Based on articles 9, 15 and 16 of the Federal Law on Protection of Personal Data Held by Private Parties, we inform you that Casa Altata is responsible for collecting your Personal Data and Sensitive Personal Data, for the use given to them and for their protection. Therefore we inform you of the following:
Casa Altata, will process your personal data in order to carry out the activities and procedures focused on complying with the obligations originated and derived from any commercial and/or legal relationship that we establish with you and that are considered primary purposes, which include:
- Provide the services and products you request, including accommodation services, food, and beverages (restaurant and bar), room service, massages, events, 24-hour internet and safe deposit boxes.
- Confirm your identity and/or that of your legal representative.
- Establish contact with you.
- Allow your access to our facilities.
- Understand and meet their needs.
- Verify the information you provide us.
- Prepare quotes about our products and services.
- Send you the requested products.
- Enforce guarantees on our products and/or services.
- Comply with applicable legal requirements.
- Prepare and send you invoices.
- Video record our facilities for security purposes.
- Manage collections.
- Allow the management, administration and security of your personal data, and,
- Maintain physical, electronic and procedural safeguards of your personal data in terms of applicable legislation and regulation.
Additionally, we will process your personal data for other secondary purposes, which They do not give rise to nor are they necessary for the legal and/or commercial relationship that we establish. with you, including:
- To provide you with information about the organization of events.
- To participate in our loyalty programs.
- To send you newsletters, promotions and special offers, as well as other marketing and commercial prospecting communications about our services or products; to carry out surveys, raffles and contests. We may provide these communications online, by email, by telephone, by mobile device or text message (including SMS and MMS), and by postal mail.
- We may add your personal information to data from third parties for the purposes of analysis, statistics and review of consumption patterns.
- Integrate and maintain an updated customer and guest database.
- Provide service to you through our website, and,
- Process your comments, suggestions, complaints and clarifications.
Changes to the Privacy Notice.
Casa Altata reserves the right to make, at any time, modifications or updates to this Privacy Notice, to address legislative or jurisprudential developments, internal policies, new requirements for the provision or offering of its products and services, or by business practices.
You may exercise your rights of rectification, access, cancellation and opposition to the processing of your personal data, as well as limiting its use and disclosure through our personal data protection department.
